If you can't find the solution to your problem listed below, please  click here to be taken to open a support ticket.

Problem:   The patient data is not synchronized between the two programs.


     1 - Check that you have the latest versions of TScan and BioPAK installed, and that each program is configured with the link module.      
     2 - Make sure you activate the link by clicking the BioPAK icon in TScan, or the TScan icon in BioPAK.     
     3 - If you are having issues when using the TScan link, check the patient’s information in each program.

Edit the patient information in each program to make sure that everything matches (upper/lower case differences in the patient name are ignored). 


Video: This video walks you through the above steps.